Safety Center

Profile Verification

Muklawa provides verification features intended to add an additional layer of trust. Depending on the account and verification process, this may include email, phone, identity and photo/selfie verification.

• Email verification
• Phone verification
• Identity verification where provided
• Photo/selfie verification where provided

Important: Verification does not guarantee every statement, intention, background, financial position, character or future conduct of a user.

Protect Your Account

Keep your account and authentication information private.

• Never share your password
• Never share OTPs or verification codes
• Do not share recovery codes
• Report suspected unauthorised access

Protect Your Personal Information

Share only information that is reasonably necessary.

• Protect identity documents
• Protect banking and financial information
• Avoid sharing your home address unnecessarily
• Protect private photographs and conversations
• Do not publish another person's private information

Financial & Romance Scam Safety

Never send money to another user simply because they claim to be interested in marriage or a relationship.

• Be cautious of emergency money requests
• Do not accept investment promises from strangers
• Never provide banking credentials
• Do not transfer money for another person
• Report suspicious financial requests

Safe Communication

Use Muklawa communication tools responsibly and protect your privacy.

• Communicate respectfully
• Do not pressure another user
• Respect blocks and declined contact
• Be cautious before moving off-platform
• Preserve relevant evidence when appropriate

Block & Report

Use available blocking and reporting features when you encounter suspicious or harmful behaviour.

• Block unwanted contacts
• Report fake profiles
• Report harassment or threats
• Report scams and financial requests
• Report privacy violations
• Report consultant misconduct

Before Meeting Offline

Online communication should not replace reasonable personal safety precautions.

• Verify important information independently
• Consider a video conversation first
• Tell someone you trust about the meeting
• Choose an appropriate public location
• Consider arranging your own transportation
• Keep control of personal documents and belongings

Respect & Personal Boundaries

Muklawa does not permit abusive or threatening behaviour.

• No harassment
• No bullying
• No threats or intimidation
• No blackmail or extortion
• No stalking or persistent unwanted contact
• Respect another person's decision to stop communication

AI & Match Recommendations

Muklawa may use compatibility technology and AI-supported recommendations to help users discover potentially relevant profiles.

• Recommendations are not guarantees
• Compatibility results are not certifications
• A match is not an endorsement
• Make important decisions independently

Consultant Safety

Consultant-assisted matchmaking does not guarantee a consultant's recommendations, conduct or a particular relationship outcome.

• Protect client information
• Avoid misleading promises
• Avoid pressure or harassment
• Report suspected misconduct

What Happens After a Report?

Muklawa may review information reasonably available to it and may take appropriate action depending on the circumstances.

• Content may be removed
• Features may be restricted
• Additional verification may be requested
• Accounts may be suspended or terminated
• Relevant information may be preserved where legally permitted

No particular enforcement outcome is guaranteed for every report.

Important Safety Limitations

No online matchmaking platform can guarantee that every user is genuine, every profile statement is accurate, every harmful interaction will be detected, or an offline interaction will be safe.

• Verify important claims independently
• Use your own judgment
• Protect sensitive information
• Do not send money because of pressure or romantic promises
• Report suspicious behaviour promptly