Frequently Asked Questions

Muklawa is a Muslim marriage and matchmaking platform designed to help members, families and marriage professionals discover suitable profiles, communicate respectfully and explore potential marriage introductions.

Muklawa is intended for adults seeking serious marriage introductions. Users should provide accurate information and use the platform responsibly in accordance with the Community Rules, Safety Center and Terms and Conditions.

Registration and basic account/profile functionality may be available without payment. Certain communication, discovery, matchmaking, consultant or other premium features may require a paid package. Available features and prices can vary by region and package.

Select the registration option, provide the requested information, complete verification steps where required and finish your profile. Accurate information helps other members understand your profile and improves the relevance of matchmaking features.

Muklawa is designed for worldwide Muslim matchmaking. Availability of particular packages, payment methods, features and professional services may differ according to country or region.

Use the "Forgot Password" option on the login page and follow the instructions sent to your registered email address. If you cannot access your registered email, contact support for assistance.

Open your profile/account editing area and update the information that you are permitted to change. Keep your information current and accurate, particularly information that may affect compatibility or communication.

Use the profile photo management option to upload, replace or remove permitted photos. Photos should be authentic, appropriate and comply with the Community Rules.

Muklawa applies technical and organisational measures intended to protect account and personal information. Privacy controls and data handling are explained in the Privacy Policy. No online service can guarantee absolute security, so users should also protect passwords, verification codes and sensitive information.

Where privacy and visibility controls are available, use the relevant account or profile settings. Some visibility options may depend on the feature or package being used.

Use the account deletion option where available and follow the confirmation process. Account deletion and data retention are subject to the applicable Privacy Policy and legal requirements. Deleting an account does not automatically create a refund entitlement for a purchase already made.

Depending on the feature, Muklawa may use email, phone, photo or identity-related verification processes. The exact information requested can vary. Verification is a safety measure and should not be treated as a guarantee of a person's identity, intentions, background or suitability.

No. Verification can reduce certain risks but cannot guarantee that every statement made by a member is complete, current or accurate. Users should independently verify important information before making significant personal, financial or marriage-related decisions.

Use the available report function and provide relevant information that can help the safety/support team review the matter. Do not confront, threaten or publicly expose another member. You can also use blocking controls where available.

Matching and discovery features may use information such as profile preferences, compatibility factors, location and other available profile information. Automated or AI-assisted suggestions are intended to assist discovery and are not guarantees of compatibility, marriage or relationship outcomes.

Where search and discovery features are available to your account, you can use the available profile criteria and filters. Results depend on available profiles, privacy settings, eligibility and the features included with your account.

Communication features depend on the account and package. Use proposals and messages respectfully and only for genuine marriage-related communication. Spam, harassment, inappropriate content and unwanted promotional communication are prohibited.

Where available, use the block and report controls on the relevant profile or communication area. Reports may be reviewed according to the applicable safety, moderation and Community Rules procedures.

No. Muklawa provides matchmaking, discovery and communication tools but cannot guarantee that a particular introduction will result in a relationship, engagement, Nikah or marriage.

Yes, where family or Parents Mode functionality is available, members can use the relevant tools to involve trusted family members in the matchmaking process. Users should only provide access or information to people they trust.

Parents Mode is intended to support family involvement in appropriate matchmaking situations. The exact controls and availability depend on the current Muklawa feature implementation and account type.

Muklawa supports profile arrangements intended for family participation where those options are provided. Any person using or managing a profile must provide accurate information and respect the member's privacy and consent.

A consultant is a matchmaking professional who may use Muklawa's professional tools to manage clients, review profiles, assist with introductions and support the matchmaking process.

Where consultant client-management functionality is enabled, consultants can manage eligible client profiles and use the available professional matchmaking tools subject to the applicable permissions and policies.

No. Consultant services and introductions do not guarantee a particular match, relationship, engagement or marriage. Users should evaluate information and recommendations independently.

Paid packages may provide additional features, usage allowances or access to particular matchmaking and communication functionality. The exact benefits, duration and price are shown with the applicable package before purchase.

Package availability, pricing, currency presentation, taxes and payment methods can vary by country or region. The applicable purchase screen should be reviewed before completing a transaction.

Generally, once a paid digital feature or included entitlement has been used, consumed or delivered, a refund may not be available for that used portion. Examples can include consumed communication allowances, completed digital services, used credits or features that have already been provided. This policy does not remove or limit any mandatory consumer rights or remedies that apply under applicable law.

Contact support promptly with your account email, purchase/order reference, date of purchase and a description of the problem. Where applicable, the issue may be investigated and the available remedy will be determined according to the applicable terms, payment provider rules and mandatory consumer rights.

You may submit a refund request for review, particularly where the purchased entitlement has not been used. Approval is not automatic and may depend on the purchase channel, package terms, transaction circumstances and applicable law.

Contact support as soon as possible with both transaction references. Duplicate transactions can be reviewed against payment records and the applicable refund rules.

Purchases made through an app store may be subject to the relevant Apple App Store or Google Play billing and refund procedures. Use the purchase channel's applicable process where required, while also contacting Muklawa support if you need help identifying a transaction.

No. Account deletion and refunds are separate matters. A refund, where available, is assessed under the applicable purchase terms, payment channel and mandatory consumer protections.

Depending on how you use the service, information may include account details, profile information, photos, communication data, device/technical information, verification information, payment-related information and other information described in the Privacy Policy.

Visibility depends on your privacy settings, the feature being used and the permissions applicable to your account. Review the available privacy controls and Privacy Policy before sharing sensitive information.

You can submit an account or privacy request through the available deletion or privacy channels. Requests are handled subject to applicable law, legitimate retention requirements and the Privacy Policy.

Do not share passwords, verification codes or unnecessary financial information. Be cautious of requests for money, investments, gifts or urgent financial help. Verify important information independently and follow the Safety Center and Community Rules.

If you decide to meet someone, take reasonable safety precautions. Consider involving trusted family members, choose an appropriate public setting and avoid sharing unnecessary private information. Make your own informed decision about whether and when to meet.

Treat unexpected financial requests as a warning sign. Do not send money or financial credentials merely because someone claims to be a potential match. Preserve relevant information and report suspicious behaviour through the available reporting/support channels.

Prohibited conduct includes harassment, threats, fraud, impersonation, scams, blackmail, inappropriate content, privacy violations, spam, malicious activity and other conduct prohibited by the Community Rules and Terms.

First check that you are using the latest available version, have a stable internet connection and can access your account. If the problem continues, contact support with your account email, device/platform, approximate time of the problem and relevant screenshots or error information.

Provide accurate and relevant details such as your account email, enquiry type, subject, order/reference number where relevant, device/platform and a clear description of the problem. Never send your password or one-time verification code.

Use the Contact page and select the category that best matches your request, including technical support, billing and payment, safety concern, privacy request or general enquiry.

The Privacy Policy explains how account, profile, communication, payment, verification and other personal information is handled. Please review it before using the service and whenever it is updated.

The Community Rules explain expected behaviour, prohibited conduct, reporting, safety and enforcement principles. Every member is expected to follow them while using Muklawa.

The Terms and Conditions govern use of Muklawa, accounts, paid packages, communication, professional services and other applicable platform matters.

No. Recommendations and compatibility-related features are tools to assist discovery. Users remain responsible for evaluating profiles, verifying important information and deciding whether to communicate or proceed with an introduction.

Features, packages and policies may be updated as the service develops or as legal, technical and operational requirements change. Important changes are communicated through the applicable website, app or policy page where required.

A paid digital feature that has already been fully used, consumed or delivered is generally not refundable for the consumed portion. This does not affect any refund, cancellation, repair, replacement, price-reduction or other statutory remedy that cannot lawfully be excluded in the applicable jurisdiction.

Contact Muklawa support as soon as reasonably possible and provide the account email, transaction/order reference, purchase date, purchase channel and reason for the request. Do not send passwords, card security codes or one-time verification codes.