Privacy Policy

Muklawa respects your privacy and is committed to handling personal information responsibly, transparently and securely. This Privacy Policy explains what information may be collected, why it may be used, when it may be shared, how it may be retained, and the choices and rights available to you.

This Privacy Policy applies to information processed through Muklawa's website, mobile applications, web applications and related matchmaking, consultant, communication and account services.

1. Information We Collect

Account Information

Depending on the service you use, we may collect information such as your name, email address, telephone number, authentication information, country, region, city, date of birth or age, gender and other account information you choose to provide.

Matchmaking Profile Information

Because Muklawa provides matchmaking services, users may voluntarily provide information relevant to their profile and preferences, including education, occupation, languages, lifestyle information, partner preferences, location preferences, family or personal background information and profile descriptions.

Photos, Videos and User Content

We may process photographs, introduction videos, profile information, messages and other content that you voluntarily submit through applicable Muklawa features.

Technical and Usage Information

We may receive technical information such as IP address, browser type, device type, operating system, application information, device identifiers where applicable, network information, pages or screens accessed, timestamps, diagnostic information and service interaction information.

Location Information

Depending on the feature and the permissions available on your device or browser, Muklawa may process country, region, city, approximate location or nearby/discovery information. Device-level location permissions can generally be controlled through your device or browser settings.

Payment and Subscription Information

When you purchase a package, subscription or other paid service, relevant payment providers may process payment information. Muklawa may receive transaction-related information such as payment status, transaction reference, package, currency, amount and subscription status.

Communications

Where applicable, we may process messages, notifications, support requests, reports, complaints and communication-related information required to operate the relevant feature, provide support, maintain safety and comply with law.

2. Information Provided About Other People

Certain matchmaking, family-managed or consultant-assisted services may allow you to provide information about another person. You should only provide another person's information where you have appropriate authority or another lawful basis to do so.

Please do not provide unnecessary sensitive information about another person.

3. Sensitive or Special-Category Information

A matrimonial profile may contain information that is considered sensitive or special-category information under applicable law, including information that may reveal religious or philosophical beliefs, health information or other protected characteristics.

Users should avoid providing sensitive information that is not necessary for the relevant service. Where applicable law requires an additional condition, consent or safeguard for processing special-category information, the relevant legal requirement will apply.

4. How We Use Information

• Create and manage accounts.
• Provide matchmaking and profile-discovery services.
• Provide consultant and managed-client services where requested.
• Facilitate communications and notifications.
• Provide recommendations and compatibility-related functionality.
• Process packages, subscriptions and transactions.
• Provide customer support.
• Maintain, troubleshoot and improve our services.
• Detect and prevent fraud, abuse, impersonation and unauthorised access.
• Protect users and platform security.
• Comply with applicable legal and regulatory obligations.
• Establish, exercise or defend legal claims where necessary.

5. Legal Bases for Processing

Where UK GDPR, EU GDPR or similar data-protection legislation applies, Muklawa will rely on an appropriate lawful basis for each relevant processing activity. Depending on the circumstances, this may include:

• Performance of a contract.
• Consent where consent is required or appropriate.
• Legitimate interests, where legally applicable and appropriately balanced against individual rights and interests.
• Compliance with a legal obligation.
• Another lawful basis available under applicable law.

Where special-category information is processed, an additional legal condition may also be required.

6. Matching and Recommendations

Muklawa may use profile information, preferences, compatibility information, rules and technology-assisted recommendations to help users discover potentially relevant profiles.

Recommendations are intended to assist users. They do not guarantee compatibility, suitability, a relationship, marriage or any particular outcome.

Where applicable law provides rights concerning profiling or automated decision-making, those rights continue to apply.

7. Consultant and Managed-Client Services

If you choose to use consultant or managed-client services, relevant information may be made available to the consultant or authorised service participant to the extent reasonably necessary to provide the requested service.

This may include profile information, recommendations, communication records, service status, package information and relevant CRM activity.

8. Messages and Communications

Muklawa may process communications transmitted through its services to deliver messages, notifications and support functionality, maintain security, investigate reports, prevent abuse or fraud, and comply with applicable law.

Users should not assume that communications can never be accessed by Muklawa. Access may occur where reasonably necessary for security investigations, technical support, user reports, legal obligations or other lawful purposes.

9. Profile Visibility

Depending on the relevant feature and account settings, profile information may be visible to other users, consultants or authorised managed-client participants. Users should review their profile before publishing information.

10. Information Sharing

Muklawa does not sell personal information as a business model.

Information may be disclosed where reasonably necessary to operate, provide, secure or improve the services, including to:

• Hosting and infrastructure providers.
• Technology and software service providers.
• Payment processors.
• Security and fraud-prevention providers.
• Communication and notification providers.
• Analytics or technical service providers where applicable.
• Professional advisers.
• Consultants where relevant to a requested service.
• Courts, regulators, government agencies or law-enforcement authorities where legally required or permitted.
• Relevant parties in a merger, acquisition, restructuring or transfer of business assets, where legally permitted.

Third-party service providers receive information only to the extent reasonably necessary for the relevant service, subject to applicable legal and contractual requirements.

11. International Data Processing

Muklawa may serve users internationally and may use service providers or infrastructure located in different countries. Personal information may therefore be processed outside the country in which you live.

Where applicable data-protection law regulates international transfers, Muklawa will use a legally recognised transfer mechanism and appropriate safeguards.

12. Cookies and Similar Technologies

Muklawa may use cookies, local storage and similar technologies for functions such as authentication, security, preferences, session management, performance, analytics and, where applicable, advertising.

Where applicable law requires consent for non-essential cookies or similar technologies, the relevant consent mechanism will be provided.

13. Advertising and Analytics

Depending on the service, account type, region and current configuration, Muklawa may use advertising or analytics technologies. Such providers may process technical or usage information according to their own terms and privacy information.

Where applicable law requires consent for a particular technology, Muklawa will seek the required consent.

14. Data Security

Muklawa uses reasonable technical and organisational measures designed to protect personal information against unauthorised access, unlawful processing, accidental loss, destruction or damage.

Security measures may include access controls, authentication controls, secure infrastructure, monitoring, backups and other safeguards appropriate to the nature and risk of processing.

No internet-based service can guarantee absolute security. Users are responsible for protecting their passwords, authentication information and devices and should report suspected unauthorised access promptly.

15. Data Retention

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining accounts, security, fraud prevention, dispute resolution, legal obligations, accounting requirements and establishing, exercising or defending legal claims.

Retention periods vary according to the type of information and the purpose for which it is processed.

When information is no longer required, it may be deleted, anonymised or securely disposed of, subject to applicable legal, security and operational requirements.

16. Account and Data Deletion

Where available, users may request account closure or deletion of personal information.

Deletion may remove or deactivate active profile information and other information that is no longer required.

Some information may be retained where required or permitted by law, necessary for security, required for accounting or financial records, or necessary to establish, exercise or defend legal claims.

Deletion from Muklawa systems does not necessarily delete information held independently by third parties that lawfully received or collected it.

17. Your Privacy Rights

Depending on your location and applicable law, you may have rights including:

• Access to personal information.
• Correction of inaccurate information.
• Deletion of personal information.
• Restriction of certain processing.
• Objection to certain processing.
• Data portability.
• Withdrawal of consent where consent is the applicable legal basis.
• Rights concerning certain profiling or automated decision-making.
• The right to complain to a relevant supervisory authority.

These rights are subject to applicable legal conditions and exceptions. We may need to verify your identity before completing a request.

18. Marketing Communications

Muklawa may send service-related communications necessary to operate your account or provide requested services.

Marketing communications will be handled according to applicable law and consent or opt-out requirements.

Opting out of marketing does not necessarily stop essential security, transactional or account communications.

19. Fraud, Abuse and Safety

Muklawa may process information to detect, prevent and investigate fraud, impersonation, fake or misleading accounts, harassment, abuse, unauthorised access, payment abuse, platform manipulation and other violations of Muklawa rules or applicable law.

Where necessary and legally permitted, relevant information may be disclosed to competent authorities or professional advisers.

20. Age Requirements

Muklawa is intended for adults seeking matrimonial or matchmaking services. Users must satisfy the minimum age requirement applicable to the service and the jurisdiction in which they use it.

Muklawa does not knowingly seek to provide matrimonial matchmaking services to children. Where an account is identified as violating applicable age requirements, appropriate action may be taken.

21. Third-Party Services

Muklawa may contain links, integrations or functionality provided by third parties. When you interact directly with a third-party service, that service may process information according to its own privacy practices.

Muklawa is not responsible for independent privacy practices of third parties outside its control.

22. Legal Requests and Protection of Rights

Muklawa may process or disclose information where reasonably necessary to comply with applicable law, valid legal process or an enforceable request from a competent authority.

Information may also be processed where reasonably necessary to protect users, protect Muklawa, investigate suspected unlawful conduct, prevent fraud or abuse, or establish, exercise or defend legal claims.

23. Corporate Transactions

If Muklawa is involved in a merger, acquisition, restructuring, financing, investment, sale of assets or similar transaction, personal information may be transferred or disclosed as part of that transaction where legally permitted.

24. Privacy and Product Changes

Muklawa may update its privacy practices when services, technology, legal requirements or processing activities change.

Where a change materially affects how personal information is processed, Muklawa may update this Privacy Policy and, where required by law, provide additional notice or obtain consent before the relevant processing begins.

25. Accuracy and Transparency

Muklawa aims to keep this Privacy Policy consistent with its actual data processing activities. Feature-specific notices or consent requests may provide additional information where appropriate.

26. Complaints

If you have a concern about how Muklawa handles personal information, please contact us first so that we can investigate and respond.

Depending on your location, you may also have the right to complain to the data-protection supervisory authority applicable to you.

27. Important Service Transparency

Muklawa is a technology platform providing matchmaking, communication and related services.

Muklawa does not guarantee:

• The suitability or compatibility of another user.
• The accuracy of information supplied by another user.
• The identity or future conduct of another user beyond the verification steps actually performed by the relevant service.
• That another user will respond to a communication.
• That a recommendation will result in a relationship or marriage.
• That use of the service will produce any particular personal outcome.

Users are responsible for exercising appropriate judgment when communicating with other people and for deciding what information they choose to disclose.

Nothing in this Privacy Policy is intended to exclude, restrict or remove any right or protection that cannot lawfully be excluded or restricted under applicable law.

28. Contact Us

For privacy questions, data requests or privacy complaints, contact: info@muklawa.app

When making a personal-data request, please provide enough information for us to identify the relevant account and understand your request. Do not send unnecessary sensitive information by email.