Muklawa App Help Centre | Rishta & Marriage Support

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Getting Started

How to create an account?
Click on Registration Open, complete the requested information, verify your email where required, and complete your profile. Use accurate information and only provide information that belongs to you.
How to verify my profile?
Go to Settings > Verification and follow the instructions shown on screen. Where available, the process may request identity information and a selfie/photo. Verification is an additional trust feature and does not guarantee another user's identity, intentions, character, background, financial position or future conduct.
How to add photos?
Go to Edit Profile > Photos, select the upload option and choose an appropriate photograph. Use photographs that accurately represent you and that you have the right or permission to use.
How do I complete my profile?
Go to Edit Profile and review the available profile fields. Providing accurate information helps other users understand your profile and preferences more clearly.

Account Management

How to change password?
Go to Settings > Change Password. Enter your current password and create a new password according to the requirements shown on screen. Never share your password, OTP or authentication code with another person.
How to update profile information?
Go to Edit Profile, change the relevant information and save your changes. Keep important information accurate and current.
How to delete my account?
Go to Account Settings > Delete Account, follow the instructions, provide a reason where requested and confirm the deletion. Account deletion may affect access to your profile and services. Review the Account Deletion Policy for additional information.
I cannot log in. What should I do?
Check your login information and use the available password-recovery option if you have forgotten your password. If you suspect unauthorised access, secure your account and contact support. Never provide your password or OTP to another person.

Profile & Privacy

Who can see my profile?
Profile visibility depends on the features and privacy settings available to your account. Review your available privacy controls before sharing sensitive information.
What personal information should I protect?
Do not unnecessarily share passwords, OTPs, identity documents, banking information, financial details, your home address or highly sensitive family information. Remember that information voluntarily shared directly with another person may be copied or retained by that recipient.
Can I hide or restrict information?
Where privacy controls are available, use the relevant settings to manage information visibility. Privacy controls cannot guarantee control over information that you voluntarily provide directly to another person.

Verification

Does verification guarantee that someone is trustworthy?
No. Verification relates only to the particular verification process completed. It does not guarantee a person's character, intentions, employment, education, financial reliability, family background, suitability or future conduct.
Why might verification be requested?
Verification may provide an additional trust and account-security signal and may help reduce fake or misleading accounts. Follow the verification instructions displayed for your account.
Someone asked me for my OTP. What should I do?
Do not give it to them. OTPs and verification codes are security information. Never provide them to another user.

Matchmaking & Recommendations

How does Muklawa help me find potential matches?
Muklawa provides matchmaking and discovery features that may use profile details, preferences and other permitted signals to help users discover potentially relevant profiles.
Does a match guarantee compatibility?
No. A match, recommendation or compatibility result is not a certification, endorsement or guarantee. Important personal decisions should be made using your own judgment and appropriate independent verification.
Can I reject a match?
Yes. You are not required to communicate with or pursue a connection with another user. Other users' decisions should be respected in the same way.

Communication

How should I communicate with other users?
Communicate respectfully. Do not harass, threaten, intimidate, repeatedly contact someone after they decline, send spam, request inappropriate material, pressure someone for money or attempt to obtain passwords or security codes.
What should I do if someone keeps contacting me?
Use the available Block functionality where provided. If the behaviour violates Muklawa rules, report it through the available reporting mechanism or contact info@muklawa.app.
Can I move a conversation outside Muklawa?
You should use your own judgment before sharing your telephone number or moving a conversation to another platform. External services have their own terms, privacy practices and security controls.

Safety & Scam Prevention

How can I identify a possible scam?
Be cautious if someone quickly develops an intense relationship and then requests money, claims repeated emergencies, promises investments, requests banking information, asks for unusual payments or asks you to receive or transfer money for them.
Should I send money to someone I meet on Muklawa?
Do not send money simply because someone claims to be interested in marriage or a relationship. Muklawa does not guarantee the financial reliability of another user. If you believe financial fraud has occurred, contact your bank/payment provider promptly and report the relevant account where appropriate.
What should I do before meeting someone offline?
Consider independently verifying important information, having a video conversation first, informing a trusted person or family member, meeting in an appropriate public location, arranging your own transportation and keeping control of your personal documents and belongings.
What should I do if I feel threatened?
If you are in immediate danger or believe a serious crime is occurring, contact the appropriate local emergency service or authority first. Once immediate safety has been addressed, report relevant Muklawa activity through the available reporting mechanism.

Block & Report

How do I report a suspicious profile?
Use the available Report option associated with the relevant profile, message or activity. Possible concerns include fake profiles, impersonation, harassment, threats, fraud, financial scams, privacy violations, inappropriate content, unwanted contact and consultant misconduct.
What happens after I report someone?
Muklawa may review information reasonably available to it and assess the circumstances. Depending on the situation, content or features may be restricted, additional verification may be requested, or an account may be suspended or terminated. No particular enforcement outcome is guaranteed for every report.
Can I make a report if I am unsure?
If you have a genuine safety or conduct concern, provide the relevant facts available to you. Do not deliberately submit false or malicious information intended to harm another person.

Consultants

Can I use a marriage consultant through Muklawa?
Where consultant services are available to your account or region, Muklawa may provide access to professional matchmaking consultants. Consultant participation does not guarantee a particular match, marriage, family acceptance or other personal outcome.
What should I do if I have a problem with a consultant?
Report concerns through the available support or reporting mechanism. Relevant concerns may include misuse of personal information, harassment, misleading promises, financial deception or unauthorised contact.

Payments & Services

Why might I be asked to make a payment?
Some Muklawa services or packages may require payment. Before paying, review the service, package details, applicable price and relevant terms displayed to you. Do not send money directly to another user because of a matchmaking or relationship request.
I have a payment problem. What should I do?
Keep your payment confirmation or transaction reference where available and contact the appropriate Muklawa support channel. Never send your card PIN, password, OTP or other authentication credentials to an unsolicited contact.

Technical Problems

The page is not loading. What should I do?
Refresh the page, check your internet connection, close and reopen the application or browser, update the application if an update is available, and try again. If the issue continues, contact support with the relevant error message or screenshot.
My verification is not working. What should I do?
Follow the instructions displayed by the verification process and ensure submitted information and photographs are clear and belong to you. If the problem continues, contact support with the relevant error information.
My photo will not upload. What should I do?
Check your internet connection, the accepted file format and size, and whether your device has granted the necessary photo permissions. If the problem continues, contact support with the error information.

Privacy & Account Deletion

How do I request account deletion?
Use Account Settings > Delete Account and follow the instructions shown on screen. Review the Account Deletion Policy for additional information.
What happens to my information after deletion?
The handling of personal information after account deletion is subject to Muklawa's Privacy Policy, Account Deletion Policy and applicable legal requirements. Certain information may need to be retained where required or legally permitted, including for security, fraud prevention, legal compliance or dispute-related purposes.

Important Service Information

Does Muklawa guarantee that every user is genuine?
No online matchmaking service can guarantee that every user is genuine or that every statement made by a user is accurate. Verification and safety features provide additional safeguards, but users should independently verify important information.
Does Muklawa guarantee marriage or a relationship?
No. Muklawa does not guarantee a match, compatibility, relationship, engagement, marriage, family acceptance, financial outcomes, immigration or visa outcomes, or any other particular personal result.
Where can I find the other Muklawa policies?
Please review the Safety Center, Community Rules, Privacy Policy, Terms of Service, Cookie Policy, Disclaimer and Account Deletion Policy for additional information.

Contact Support

How do I contact Muklawa support?
For account, safety, technical or general questions, contact info@muklawa.app. When contacting support, provide a clear description of the issue and the relevant page, feature, approximate date/time or error message where useful. Do not send passwords, OTPs or unnecessary sensitive documents.

Last Updated

Muklawa Help Centre
Last Updated: 1 October 2026
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